Effective Date: 13-02-2026
Last Updated: 13-02-2026
Welcome to ThryvNow, operated by Thryvo Solution Private Limited. This Refund & Cancellation Policy outlines the terms under which refunds, cancellations, and returns are processed.
Customers may cancel the order free of charge before the order is confirmed and processed.
Once the order is confirmed and assigned to a delivery partner, cancellation may not be allowed due to our fast delivery model.
Orders cannot be cancelled once dispatched from the store.
Refunds will be processed under the following conditions:
✅ Item not delivered
✅ Wrong item delivered
✅ Damaged or defective item
✅ Missing item in the order
✅ Expired product delivered
All refund claims must be raised within 24 hours of delivery.
Refunds will not be provided in the following cases:
❌ Incorrect address provided by customer
❌ Customer unavailable at delivery location
❌ Perishable items once delivered in good condition
❌ Change of mind after delivery
Refund requests must be raised via the ThryvNow app under “Support” section.
Customer may be required to upload photos of damaged or incorrect items.
Once verified, refund will be approved within 48 hours.
UPI / Wallet Payments: 2–5 working days
Credit/Debit Card: 5–7 working days
Net Banking: 5–7 working days
Cash on Delivery: Refund will be processed via UPI or Bank Transfer.
Refund timelines depend on banking partners and payment gateways.
If only some items in the order are eligible for refund, partial refunds will be processed accordingly.
Due to the nature of quick commerce and grocery delivery, physical returns are generally not accepted. Refunds may be processed without return in verified cases.
ThryvNow reserves the right to:
Reject refund requests in case of repeated misuse
Suspend or deactivate accounts involved in fraudulent activity
For refund-related assistance:
📧 Email: thryvnow.ind@gmail.com
📞 Customer Support: +917085611556
ThryvNow reserves the right to amend this policy at any time without prior notice.
