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Privacy policy

Privacy Policy

Last Updated: 21-09-2025

This Privacy Policy describes how Thryvnow ("Thryvnow," "we," "us," or "our") collects, uses, protects, and shares your personal information when you use our website, mobile applications, and all related services (the "Service").

We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy is designed to comply with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 ("DPDP Act") as and when its provisions are fully enacted.

By using the Service, you consent to the collection and use of your personal information as outlined in this policy.

 

1. Information We Collect

We collect information from you to provide and improve our services, facilitate transactions, and support our mission of empowering local businesses and employment. The types of information we collect include:

 

1.1 Information You Provide to Us Directly:

  • Account Information: Your name, email address, phone number, and password when you create an account.
  • Business Information: Details about your business, including its name, address, GSTIN, and business type (e.g., artisan, retailer, restaurant).
  • Financial Information: Payment details, bank account information, or other financial data necessary for processing payments and payouts. We do not store your full credit card information.
  • Transaction and Order Information: Details of your sales, order history, and customer information for processing and fulfilling orders.

 

 

1.2 Information We Collect Automatically:

  • Usage Data: We collect information about how you interact with our platform, such as the pages you visit, the features you use, and the time you spend on the Service.
  • Device and Log Data: We automatically record information from your device and browser, including your IP address, device ID, browser type, operating system, and a record of the web pages you visit.
  • Location Information: For local delivery services, we collect real-time location data of your delivery personnel (if using our tracking service) and your customers' delivery addresses to facilitate accurate and efficient delivery.

 

 

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide the Service: To operate our e-commerce and local delivery platform, process your transactions, and enable live order tracking for your customers.
  • To Improve Our Service: We analyze usage data to understand how our platform is being used, identify areas for improvement, and develop new features to better serve you.
  • For Communication: To send you updates about your account, new features, and important service announcements.
  • For Security and Fraud Prevention: To verify your identity, prevent fraudulent activities, and ensure the security of our platform for all users.
  • To Fulfill Our Mission: The data we collect helps us measure our impact on local businesses and employment generation in Manipur, aligning with our core mission.

 

 

3. Sharing and Disclosure of Your Information

We do not sell your personal information. We only share it with third parties as necessary to provide our services or to comply with the law. We share your information with:
  • Third-Party Service Providers: We work with trusted third-party service providers who assist us in operating our business. These include:
    • Payment Gateways: To process financial transactions securely.
    • Delivery Partners: To facilitate local deliveries and provide live tracking.
    • Cloud Hosting Providers: To securely store our data.
  • Legal and Regulatory Authorities: We may disclose your information if required to do so by law, court order, or a government request, or to protect our rights, property, or safety, or that of our users.

 

 

4. Data Security

We are committed to protecting your personal information. We implement and maintain reasonable security practices and procedures, including technical and organizational measures, to protect your data from unauthorized access, loss, or misuse. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

 

5. Your Privacy Rights

You have the following rights regarding your personal information under applicable Indian law:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure: You can request the deletion of your personal data from our systems, subject to our legal and business obligations to retain certain information.
  • Right to Withdraw Consent: You have the right to withdraw your consent to our use of your personal data at any time.

 

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device that help us remember your preferences, analyze usage trends, and improve our services. You can control or disable cookies through your browser settings, but this may affect the functionality of the Service.

 

7. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verifiable parental consent, we will take steps to delete that information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with a revised "Last Updated" date. Your continued use of the Service after the effective date of the revised policy constitutes your acceptance of the changes.

9. Contact Us & Grievance Redressal

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact our Grievance at thryvnow.ind@gmail.com